What kind of mentor support do I get?

Ulleo provides two types of support throughout your course: industry mentors and our Community Support Team.

Mentor Support

• Unlimited Q&A: Ask as many questions as you like via email or directly through the LMS.
• Response time: Mentors reply within 2–3 business days (Mon–Fri, 9:00am–4:30pm AEST).
• 1:1 Mentor Sessions: Book a private call with your mentor to discuss progress, assignments, or career advice.
• Live Course Events: Join live Q&As, masterclasses, or workshops with mentors and guest experts. Recordings are available if you can’t attend live.

Community Support Team

• Available to assist with technical issues, enrolment queries, or general course support.
• Contact channels include:
  
  • Live Chat (via the Ulleo website or LMS)

• • Email – support@ulleo.com

• • Help Tickets (via the LMS)

• • Phone Support during business hours

Important

• Mentor support is designed for academic and industry-related questions.
• The Community Support Team helps with technical, account, or admin queries.

Both types of support are unlimited, but not available 24/7.