What kind of mentor support do I get?

Ulleo provides two types of support: Mentor Support and the Community Support Team.

• Mentor Support
  • Unlimited Q&A: Ask as many questions as you like via email or directly through the LMS.
  • Response time: Mentors reply within 2–3 business days (Mon–Fri, 9:00am–4:30pm AEST).
  • 1:1 Mentor Sessions: Book a private call with your mentor to discuss progress, assignments, or career advice.
  • Live Course Events: Join live Q&As, masterclasses, or workshops with mentors and guest experts. Recordings are available if you can’t attend live.
    
    
• Community Support Team
  • Available to assist with technical issues, enrolment queries, or general course support.
    
    
• Contact via:
  • Live Chat (on the Ulleo website or LMS)
  • Email: support@ulleo.com
  • Help Tickets (via the LMS)
  • Phone (during business hours)
    
    
• Important:
  • Mentor Support = academic and industry-related questions.
  • Community Support = technical, account, or admin queries.
  • Both types of support are unlimited, but not 24/7.