Who do I contact for what?

Ulleo (support@ulleo.com | +61 3 9961 4365 | Live Chat)

• Handles all learning, technical, and course-related support:
• Login problems / technical issues
• LMS questions / mentor feedback
• Course content questions
• Assignment submissions & feedback
• Extensions / certificates / digital badges
• Course progression or activity queries
• General technical or learning support

TCA – The Career Academy (studentservices@thecareeracademy.com | collections@thecareeracademy.com)

• Handles all enrolment, payment, and kit-related support:
• Sales-related questions & complaints
• Payment issues / overdue fees (collections@thecareeracademy.com)
• Beauty kit eligibility or tracking
• Enrolment updates / course swaps
• Cancellation requests (via TCA cancellation form)
• General enquiries – Start with TCA; they will direct you if needed

OCA – Online Courses Australia (support@onlinecoursesaustralia.edu.au)

• Handles all account and enrolment support for OCA students:
• Enrolments
• Payments
• Cancellations
• General account queries

Note: Courses are delivered via Ulleo’s LMS, but payments and account queries are managed by OCA.