TCA Student Support FAQs

• What is the partnership between The Career Academy (TCA) and Ulleo?
• I’ve just enrolled – when and how do I start my course?
• How do I get my Certificate of Completion and digital badge?
• How do I submit assignments or get feedback?
• How do I cancel or defer my course?
• Can I get an extension?
• How long do I have to complete my course?
• When will I receive my beauty course kit?
• How do I pay overdue fees or update my payment plan?
• Why can’t I access my course anymore?
• How do I log in and access my Ulleo course?
• A tablet was included with my course, when will I receive it?
• Student Success Bundle (Digital Course Notes)
• How do I redeem the Career Success Bundle (Coaching, CV and LinkedIn Optimisation Service)?
• What kind of mentor support do I get?
• How do I change my course or correct an enrolment error?
• What if I’m struggling financially?
• I find online learning difficult, is there extra support?
• Who do I contact for what?
• Help! I’m still stuck. How do I get support quickly?